FAQ

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Frequently Asked Questions

1. Why do my Amazon US toy listings get suppressed, and how does SFT solve it?

Amazon US strictly enforces CPSC regulations for children's products (CPSIA/ASTM F963). Listings are flagged when Children's Product Certificates (CPC), lab reports, or packaging tracking labels contain formatting errors, missing chemical test items, or mismatched seller information. SFT's $60 CPC Pre-Audit cross-checks your complete compliance package against Amazon’s strict algorithms to eliminate suppression risks before you submit.

2. Is Guangdong Safety Testing (SFT) officially recognized by Amazon and CPSC?

Yes. SFT is an ISO/IEC 17025:2017 accredited independent laboratory explicitly recognized by the US CPSC (Lab ID included) and listed as an Amazon-Approved TIC (Testing, Inspection, and Certification) Lab. Our testing reports and DV verification documents are directly accepted by Amazon’s Compliance Portal and global regulatory bodies.

3. What documents do I need to upload for the $60 CPC Pre-Audit?

To complete your pre-audit, please provide:

  • Your current Children’s Product Certificate (CPC) draft or completed copy.
  • Existing Third-Party Test Reports (ASTM F963 & CPSIA).
  • High-resolution photos of your Product & Packaging Tracking Labels.

4. How long does the pre-audit take, and what if my listing is already suppressed?

Our standard document pre-audit is completed within 24 to 48 hours. If your listing is already suppressed or facing an urgent Account Health Dashboard (AHD) warning, our express verification team prioritizes your file to help restore your active listing as fast as possible.

5. What happens if my documents fail SFT's pre-audit?

If our technical team identifies compliance gaps, formatting mismatches, or missing CPSC test items during the pre-audit, we will issue a clear Compliance Correction Plan. We tell you exactly what needs to be updated or re-tested, ensuring 100% certainty before submitting to Amazon.

6. Does the $60 fee include full physical lab testing?

The $60 fee covers a comprehensive CPC & Document Pre-Audit for existing reports. If your product lacks valid testing reports or requires new physical/chemical lab testing (e.g., Lead, Phthalates, Small Parts), SFT provides direct laboratory testing at exclusive exporter rates.